Return and Refund Policy

We offer a 30-day return policy on eligible products. You have 30 days after receiving your item to request a return.

Return Eligibility

To qualify for a return, your item must be:

• In the same condition in which you received it

• Unused and uninstalled

• Unaltered and free from damage after delivery

• In its original packaging, with any original tags or labels

• Accompanied by a receipt or other proof of purchase

To request a return, contact us at atgbakersfield@gmail.com. Approved returns must be sent to:

ATG Bakersfield
720 Roberts Lane
Bakersfield, CA 93308

If your return is accepted, we will provide a return shipping label and instructions. Items returned without prior authorization will not be accepted.

Return Cost and Restocking Fee

Approved returns are subject to a 15% restocking fee. The fee is calculated using the purchase price of the returned product and deducted from the refund.

The restocking fee does not apply when:

• The item arrived damaged or defective

• We sent the wrong item

• The fee is prohibited by applicable law

Custom orders, special orders, and electronic or electrical parts are final sale and are not eligible for return or refund.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. Contact us promptly if an item is defective, damaged, or different from what you ordered.

Include your order number, a description of the issue, and photographs when possible. We will evaluate the issue and provide an appropriate replacement, repair, or refund.

Custom and Special Orders

All custom and special orders are final sale.

Once a custom or special order has been placed, it cannot be canceled, returned, exchanged, or refunded. This includes:

• Products identified as custom-order items

• Products ordered specifically for a customer

• Personalized or modified products

• Products specially sourced, manufactured, or built for an order

The 30-day return policy does not apply to these items.

This restriction does not limit any remedy required by applicable law when an item arrives defective, damaged, or incorrect.

Electronic and Electrical Parts

All electronic and electrical parts are final sale.

Electronic and electrical parts cannot be returned, exchanged, or refunded. This includes control modules, sensors, switches, relays, solenoids, wiring harnesses, connectors, and similar electrical components.

Please verify the part number, specifications, and compatibility before ordering. Damage caused by installation, incorrect application, misdiagnosis, modification, or improper use does not qualify for a return or refund.

This restriction does not limit any remedy required by applicable law when an item arrives defective, damaged, or incorrect.

Other Non-Returnable Items

We also cannot accept returns of:

• Hazardous materials, flammable liquids, or gases

• Gift cards

• Sale or clearance items

• Products clearly identified as final sale before purchase

Contact us before ordering if you are unsure whether a product is returnable.

Exchanges

Exchanges are available only for eligible products and are subject to availability.

The quickest way to obtain a different eligible item is to request a return for the original product. Once the return is approved, you may place a separate order for the replacement.

Custom orders, special orders, and electronic or electrical parts cannot be exchanged.

European Union Cooling-Off Period

If an eligible product is shipped to the European Union, you may have the right to cancel or return your order within 14 days without providing a reason, subject to applicable law.

Legal exceptions may apply to custom, personalized, made-to-order, specially sourced, electronic, or electrical products. Nothing in this section limits mandatory rights concerning defective, damaged, incorrect, or nonconforming goods.

Refunds

We will notify you after receiving and inspecting your return and tell you whether the refund has been approved.

For an eligible return, the refund will equal the returned product’s purchase price minus the 15% restocking fee. Approved refunds will be issued to the original payment method within 10 business days.

Your bank or credit card provider may require additional time to process and post the refund. If more than 15 business days have passed since approval, contact us at atgbakersfield@gmail.com.